Last updated: 13 September 2017
When you trust us with your personal information, you expect us to protect it and keep it safe. We understand the importance of protecting the privacy and the rights of individuals (‘you’, ‘your’) in relation to personal information.
Tecala is bound by the Privacy Act 1988 (Cth) (Privacy Act) and will protect your personal information in accordance with the Australian Privacy Principles. These principles ensure the quality and security of your personal information, and govern how we can collect, use, hold, and disclose your personal information.
If you would like more information on how we protect your privacy, please visit our contact page.
What is Personally Identifiable Information (PII)?
Personally Identifiable Information (PII) is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context.
How do we collect personal information?
Your personal information is only collected by lawful and fair means and where practicable, only from you or from a person acting or authorised to act on your behalf, unless it is unreasonable or impracticable to do so.
When collecting personal information from you, we may collect in ways including:
We may also collect personal information about you from third parties including:
Some of the personal information we hold or deal with is not collected by us, but by customers and partners. For example, some of our vendors require that each purchase order have end user details (i.e. a contact name and number).
With respect to personal information which is provided to us by our customers and partners, we do seek assurances that all such personal information has been collected lawfully and in compliance with the Privacy Act (1988).
What personal information do we collect?
Your name, company, job title, email address, mailing address, phone number or other Personally Identifiable Information.
For what purposes do we collect, hold, use and disclose personal information?
The main reasons we may collect, use, hold and disclose personal information include:
If at any time you would like to unsubscribe from receiving future emails, you can follow the instructions at the bottom of each email and we will promptly remove you from all email marketing correspondence. Or you can unsubscribe here.
How do we protect your information?
Any personal information we collect is contained in secured networks and made accessible to only a limited number of persons with special access rights. Our employees are bound by internal information security policies and are required to keep your information secure. We also regularly monitor and review our compliance with the law, internal policies and industry best practice.
Do we use ‘cookies’?
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since every browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, some of the features that make your site experience more efficient may not function properly.
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information. We may release information when necessary to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.
Occasionally, at our discretion, we may display third-party links on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. We nonetheless seek to protect the integrity of our site and welcome any feedback about these sites.
How does our site handle Do Not Track signals?
We honour Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
How we handle Privacy concern complaints
If you are concerned about how your personal information is being handled or if you have a complaint about a breach by us of the Australian Privacy Principles, please contact us. We aim to resolve complaints as quickly as possible and will acknowledge your complaint as soon as we can.
Under the Privacy Act you may complain to the Office of the Australian Information Commissioner about the way we handle your personal information.
The Commissioner can be contacted at:
Any changes made to the way Tecala handles personal information will be made available on our webpage tecala.me/tecala-privacy-policy.